Offered by KAIVE
Program Overview
The Health Service Support (HSS) program at KAIVE is designed to prepare students for essential, hands-on roles in the healthcare system — the people who keep hospitals, clinics, and community health centers running smoothly.
Health Service Support professionals work alongside doctors, nurses, and administrators to ensure patients receive safe, efficient, and high-quality care. This program provides the knowledge, skills, and ethical foundation required to perform non-clinical and semi-clinical tasks that support both patient care and healthcare operations.
Through a blend of theoretical instruction, practical training, and field experience, students learn how to assist in patient care, manage healthcare resources, handle records, and maintain hygiene and safety in various medical settings.
Program Objectives
By the end of the HSS program, students will be able to:
- Deliver basic support to healthcare professionals in patient care and hospital operations.
- Maintain cleanliness, infection control, and environmental safety in clinical settings.
- Prepare, move, and assist patients during procedures and transport.
- Manage medical supplies, equipment, and logistics within healthcare facilities.
- Communicate effectively and professionally with patients, families, and healthcare teams.
- Apply principles of ethics, confidentiality, and cultural sensitivity in healthcare service delivery.
Key Learning Areas
The curriculum is structured to provide a strong foundation in healthcare systems and patient support. Students gain exposure to both technical skills and soft skills essential for frontline healthcare roles.
Core Subjects Include:
- Introduction to Health Service Support
- Anatomy and Physiology Basics
- Fundamentals of Patient Care
- Infection Prevention and Control
- Hospital Housekeeping and Sanitation
- Medical Equipment Handling and Maintenance
- Patient Transport and Positioning Techniques
- Basic First Aid and Emergency Response
- Communication and Teamwork in Healthcare
- Health Records and Data Management
- Occupational Safety and Health (OSH)
- Ethics and Professional Conduct in Healthcare
Practical Training
Students participate in supervised fieldwork and clinical attachments at:
- Hospitals and health centers
- Outpatient clinics and rehabilitation units
- Nursing homes and long-term care facilities
- Community health and public service programs
During these placements, trainees work under supervision to perform support tasks, assist in daily patient care routines, maintain hygiene standards, and ensure the smooth operation of health services — gaining firsthand experience in real healthcare environments.
Career Opportunities
Graduates of the KAIVE Health Service Support program are qualified for a variety of roles in the healthcare and public health sectors, including:
- Health Service Assistant / Support Worker
- Ward Assistant / Hospital Attendant
- Community Health Aide
- Hospital Porter / Patient Transporter
- Medical Records Clerk (entry-level)
- Environmental Health and Sanitation Support Staff
- Public Health Field Support Worker
Employment Sectors:
- Hospitals and private clinics
- Nursing homes and rehabilitation centers
- Government and NGO health programs
- Community and outreach health projects
Why Study at KAIVE?
- Hands-On Experience: Practical exposure in real healthcare settings from the first semester.
- Skilled Faculty: Instructors with experience in healthcare delivery and support operations.
- Comprehensive Curriculum: Combines patient care, safety, and administrative support skills.
- Professional Development: Emphasis on discipline, teamwork, and service ethics.
- Pathway to Growth: Graduates can advance into programs like Certified Nursing Assistant (CNA) or Diploma in Nursing and Health Sciences.
Program Duration
- Duration: 1 Year
- Mode: Full-Time or Part-Time
- Assessment: Theory exams, practical demonstrations, field evaluations, and work-based assessments.
Eligibility Criteria
- Minimum of O-Level / 10+2 (High School) or equivalent qualification.
- Strong interpersonal and communication skills.
- Interest in working in healthcare environments and supporting patient well-being.
Award
Upon successful completion, students are awarded a Certificate in Health Service Support (HSS) from KAIVE, equipping them with the foundational skills to join the healthcare workforce or pursue further studies in nursing, community health, or medical assistance.